CONNORQUILLEN
Process
I am a UX Designer dedicated to crafting clean, intuitive digital experiences. To deliver solutions that drive real outcomes, I rely on a structured, iterative design process.
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Define Objective: Establish clear business goals and define what success looks like for the end user.
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Research & Discovery: Gather qualitative and quantitative data via primary and secondary research, to understand user needs, constraints, and contextual opportunities.
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Alignment & Ideation: Facilitate collaborative whiteboarding sessions with cross-functional stakeholders to unpack user pain points and map key journeys.
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Design & Prototyping: Translate insight into medium-to-high fidelity wireframes, streamlining flows to ensure maximum clarity and minimum friction.
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Refine & Hand Off: Iterate based on stakeholder and user feedback, finalizing design artifacts for seamless technical implementation.
Project 1
Objective - Optimize EHR Call Management and Patient Scheduling workflows through intuitive UI simplification and integrated AI automation, targeted at shortening call duration and enhancing user experience.
An operational task list enabling personnel to structure and efficiently manage assigned responsibilities throughout their shift.
Individual task entries provide comprehensive background details and defined objectives to ensure accurate execution and sign-off.
Smart automation and AI simplify complex scheduling by dynamically generating bundled appointments tailored to real-time availability and individual patient history.
Outcome - Architected and concept-validated an AI-assisted scheduling workflow, seamlessly integrating automated system recommendations with manual overrides to accelerate booking completion times
Project 2
Objective - Revamp the cell phone upgrade process on the web and mobile application in order to improve the customer experience and increase sales.
Both app and web flows were mapped with pain points identified by user test marked in red.
In order to get users into the upgrade flow we needed to create a better experience to inform them that they were eligible.
The goal of this session was to come up with ways to shorten the steps a user would have to complete.
Outcome - Designed and presented a simplified solution that was more user friendly and reduced the upgrade path by 50%.
Project 3
Objective - Introduce the ability to make various types of payments via the Sprint mobile app in order to improve user experience and reduce late payment amounts.
With the introduction of Quick Pay users can take care of their bill with just a push of a button.
Express Pay allows anyone on the account to easily pay the bill.
AutoPay allowed users to pay their bill on time every month automatically.
Outcome - Designed and launched the ability to pay your Sprint bill via the mobile application. The app now successfully processes more monthly transactions than the website or customer care calls.
Project 4
Objective - Design new and exciting concepts for the Chrysler Vehicle Program utilizing their in vehicle telematic systems.
One of the first jobs at Sprint was working on the Chrysler Vehicle Program. Concept work for their dashboard touchscreen.
This interaction would allow users to create custom layouts for up to three apps.
Users can sync all their devices for a seamless experience.
Outcome - Designed several projects to be incorporated in future Chrysler Vehicle Program releases.